We aim to dispatch all in-stock products within 2 working days of your order being placed.

Please note that dispatch refers to when your order leaves us and is handed to the delivery provider, not when it will arrive with you.

UK postage is charged at a flat rate of £4.50 per order, with FREE UK DELIVERY on orders over £65.

Once your order has been dispatched, you will receive tracking information where available. Delivery times provided by our delivery partners are estimates and may occasionally be affected by circumstances outside our control.

Some products are made to order and have a longer dispatch timeframe. Where this applies, the expected dispatch timeframe will be clearly stated on the individual product page and will take precedence over our standard 2-working-day dispatch timeframe.

Some of our products are made to order. This includes both personalised and non-personalised products.

As these items are produced following an order, they may take longer to dispatch than products we already hold in stock.

Where a product is made to order, this will be stated on the individual product page together with the expected dispatch timeframe.

The dispatch timeframe stated on the individual product page takes precedence over our standard 2-working-day dispatch timeframe.

Please note that being made to order does not necessarily mean that an item is personalised. Non-personalised made-to-order products remain subject to your applicable statutory cancellation and return rights.

Personalised products are made specifically using the details supplied by you.

Please check all names, dates, wording and spelling carefully before placing your order, as we will produce your item using the information you provide.

Where character limits are shown on the product page, these include spaces. We may make minor adjustments to the size, spacing or positioning of text where necessary to achieve the best possible finish, without changing the wording you have supplied.

Personalised or bespoke products made specifically to your requirements cannot normally be cancelled, returned or exchanged simply because you have changed your mind.

This does not affect your statutory rights if an item is faulty, damaged, not as described, or we have made an error with the personalisation.

The expected production and dispatch timeframe for personalised products will be shown on the individual product page and will take precedence over our standard dispatch timeframe.

We work hard to ensure your order reaches you within the estimated delivery timeframe. Occasionally, parcels may be delayed within the delivery network due to circumstances outside our direct control.

If your order has not arrived within the expected timeframe, please check your tracking information first. If you require further assistance, please contact us at info@figandrosehome.co.uk.

Where a parcel appears to be delayed, we will investigate this with the relevant delivery provider. We ask that you allow a reasonable period for the parcel to arrive and for us to complete our initial enquiries before we treat an order as lost.

In some circumstances, particularly where tracking indicates that the parcel is still progressing through the delivery network, we may ask you to allow a few additional working days for delivery.

Delivery providers have their own procedures and timescales for investigating delayed or missing parcels. We will liaise with them where necessary; however, their procedures do not affect your statutory rights.

If a parcel is confirmed as lost, or does not arrive after a reasonable period, we will arrange an appropriate replacement or refund in accordance with your statutory rights.

If you told us before placing your order that delivery by a particular date was essential, please contact us as soon as possible if your order has not arrived by that date.

We hope that you will love your Fig & Rose purchase. However, we understand that sometimes you may change your mind.

For eligible online purchases, you have 14 days from the day you receive your order to tell us that you wish to cancel and return it.

To request a return, please email info@figandrosehome.co.uk with “Request to Return” and your order number.

We will provide you with the appropriate return instructions and returns address. Please do not return an item until you have contacted us for the correct return details.

Once you have notified us that you wish to cancel, the goods should be returned to us within the applicable statutory timeframe.

Unless the product is faulty, damaged, incorrect or not as described, you are responsible for the cost of returning it to us.

Please take reasonable care of products while they are in your possession. Items should be returned in good condition and, where possible, with their original packaging, labels and tags.

You may examine an item as you reasonably would in a shop. We may be entitled to make a deduction from your refund if the value of the product has been reduced as a result of handling beyond what is reasonably necessary to establish its nature, characteristics and functioning.

The statutory right to change your mind does not normally apply to products made to your specifications or clearly personalised.

Purchasing an item in a sale does not affect your statutory consumer rights.

Eligible non-personalised sale items purchased online may be returned in accordance with your applicable cancellation rights.

Personalised or bespoke products remain subject to the exclusions described in our Personalised Products section above.

All our products are checked before they are packed and dispatched.

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as reasonably possible at info@figandrosehome.co.uk.

Please include your order number and, where possible, photographs showing the item, the issue and any damage to the packaging. This helps us investigate and resolve the matter as quickly as possible.

We may ask you to retain the product and its packaging while we investigate the issue.

Where an item is faulty, damaged, incorrect or not as described, we will provide an appropriate remedy in accordance with your statutory rights.

Refunds

Once a return has been received, we will inspect the item and process any refund due to you in accordance with your statutory rights.

Where you exercise your statutory right to cancel an eligible online order, we will also refund the standard delivery charge applicable to the order, where required by law. If you chose a more expensive delivery option, any additional cost above our standard delivery service may not be refundable.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

Once a refund has been processed by us, please be aware that your bank, card provider or payment provider may take additional time to credit the funds to your account.