Our normal policy is to dispatch products within 48 hours. Orders made after 3pm will be processed the following day.

We use a variety of couriers, however you will be provided with an order tracking number.

Postage is a flat rate of £3.95 within the UK. This may exclude some items which are part of our Garden Collection. Products are clearly marked which are not covered in the £3.95 postage.

We hope that you will love your products, but if for some reason you would like to return it, we have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. 

To start a return, please drop us a line contact at figandroseinteriors@outlook.com

Please include in the header “Request to return" followed by your order number. We will respond in 72 hours. If your return is accepted, we will send you the returns address. Items sent back to us without first requesting a return will not be accepted.

You are required to pay for returns postage. A refund will be issued within seven days of the item being received by Fig & Rose, minus the original postage cost. Unfortunately, we cannot accept returns on sale item and gift vouchers. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All our items are double checked before they are packed and dispatched. If you do receive a damaged product, please accept our apologies.  We ask that you inform us know within 24 hours by emailing us at figandroseinteriors@outlook.com

Please include images of the damaged items and also any damage to the packaging.  We will respond to you within 72 hours.  Fig & Rose cannot be held responsible for damages reported after this period.